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2008 Broadband Survey
Broadband Service
Broadband Service you use
*
What type of broadband service do you use?
Choose one of the following answers
ADSL 384
ADSL 512
ADSL 4 Mbps
Vodacom HSDPA
MTN HSDPA
iBurst Wireless
Neotel NeoConnect Prime
Neotel NeoConnect Lite
Sentech MyWireless
Other - Please give details below
*
Please describe the broadband service which you use
*
As an ADSL user, what kind of ADSL ISP account do you have?
Choose one of the following answers
Shaped Telkom-SAIX (Standard ADSL account)
Unshaped Telkom-SAIX
Internet Solutions Satellite
Internet Solutions Fibre
Verizon Business
I am not certain
Other - Please give details below
Please give details about your ADSL account
Please do the following speed test and give your results in Kbps (1 Mbps = 1000 Kbps). Select the closest location to you:
http://www.speedtest.net/
Download in Kbps
Upload in Kbps
Only numbers may be entered in these fields
Please conduct the following international speed test and give your results in Kbps (please select New York City, NY):
http://www.speakeasy.net/speedtest/
Download in Kbps
Upload in Kbps
Only numbers may be entered in these fields
*
Please rate the following components of your broadband service (1 = pathetic, 10 = excellent):
1
2
3
4
5
6
7
8
9
10
Reliability
Download Speed
Upload Speed
Latency
Value for Money
Support
Overall satisfaction
Are you actively looking for a new broadband service?
Yes
No
No answer
Why are you looking to move to a new broadband service?
Which new service/s are you considering?
How can your broadband service be improved (What should your broadband provider do to improve your overall satisfaction with the service)? Please be as specific as possible.
ADSL ISP
This section is only for ADSL subscribers
Which Internet Service Provider do you use for ADSL bandwidth?
Choose one of the following answers
Telkom Internet
Internet Solutions
Web Africa
Axxess
Cybersmart
MWEB
Vox Telecoms
Other - Please give details below
No answer
Please give the name of your ADSL ISP
Please rate your ISP on the following aspects of their service (1 = pathetic, 10 = excellent):
1
2
3
4
5
6
7
8
9
10
No answer
Value for money
Ease of use/setup
Billing
Customer service
Technical Support
Overall satisfaction
Are you looking to move to a new ADSL ISP?
Yes
No
No answer
Why do you want to move?
Which ISP/s are you considering moving to?
Please give suggestions to your ISP on how they can improve their offerings and general service
General Questions
General Question
Who do you think was the best IT journalist during 2008?
Choose one of the following answers
Lloyd Gedye (Mail & Guardian)
Candice Jones (ITWeb)
Ben Kelly (Finweek)
Duncan McLeod (Financial Mail)
Alastair Otter (Tectonic)
Paul Vecchiatto (ITWeb)
No answer
Who do you think was the best Business IT journalist during 2008?
Choose one of the following answers
Belinda Anderson (Finweek)
Duncan McLeod (Financial Mail)
Thabiso Mochiko (Business Report)
Zweli Mokgata (The Times)
Lesley Stones (Business Day)
No answer
Which broadband provider do you think did the most in 2008 to improve the state of broadband in South Africa?
Choose one of the following answers
iBurst
MTN
Neotel
Sentech
Telkom
Vodacom
No answer
Which organization or individual do you think held the progress of broadband back the most during 2008 (Mampara of the Year)? You may select more than one individual or organisation.
Check any that apply
Department of Communications
ICASA
Ivy Matsepe-Casaburri
Lyndall Shope-Mafole
Paris Mashile
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